Delivery
UK delivery
Next day delivery (order by 2pm the previous working day):
- Royal Mail Special Delivery, guaranteed by 1pm, including Saturdays.
- Royal Mail Tracked 24, including Saturdays.
Standard delivery:
- Royal Mail 1st Class Signed For, 1 to 3 working days, including Saturdays.
- Royal Mail Tracked 48, 2 to 3 working days, including Saturdays.
- Royal Mail 2nd Class Signed For, 2 to 10 working days. Free on orders of £70 and above.
Delivery costs are shown at checkout before you pay.
International delivery
We send orders worldwide by Royal Mail International, FedEx International Priority or FedEx International Economy. The service depends on the weight of your order and where it is going.
We deliver to the following countries:
African Countries Zone 1
Algeria, Côte d’Ivoire, Egypt, Ghana, Guinea Bissau, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Namibia, Rwanda, Sao Tome and Principe, Seychelles, Tunisia, Zambia
Asian Countries Zone 1
Bahrain, Brunei, Cambodia, Hong Kong, India, Islamic Republic of Iran, Israel, Japan, Jordan, Kuwait, Lebanon, Maldives, Nepal, Oman, Pakistan, Occupied Palestinian Territory, Qatar, Sri Lanka, Thailand, Turkmenistan, Vietnam
Argentina
Brazil
Burma
Central American Countries Zone 1
Antigua and Barbuda, Belize, Costa Rica, Guatemala, Haiti, Jamaica, Nicaragua, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Trinidad and Tobago, Turks and Caicos Islands, British Virgin Islands
Christmas Island
Cuba
European Countries Zone 1
Albania, Andorra, Armenia, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Gibraltar, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Sweden
European Countries Zone 2
Belgium, France, Germany, Greece, Netherlands, Spain (accessories and hardware only)
European Countries Zone 3
Greenland, Norway, Ukraine
Italy (maximum of two toiletries or cosmetic products)
Kazakhstan
Mongolia
Nigeria
Oceanian Countries Zone 1
Cook Islands, New Caledonia, Samoa
Panama
Papua New Guinea
Saint Pierre and Miquelon
Saudi Arabia
South Africa
South American Countries Zone 1
Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay
Switzerland
United Republic of Tanzania
Turkey
Uganda
United Arab Emirates
Uzbekistan
Venezuela
Dispatch times
Orders placed by 2pm, Monday to Friday, are dispatched the same day for next day delivery. Standard delivery orders are dispatched the following working day. Orders placed at the weekend or on a UK bank holiday are dispatched on the next working day.
Restrictions
Alcohol-based fragrances count as hazardous goods under international transport rules. If these rules apply in your country, some products cannot be added to your bag.
Orders delivered outside the UK may be subject to import duty and tax. The recipient pays these charges.
Gift-wrapped international orders may be opened for customs inspection. This can affect the wrapping, and is outside our control.
We cannot deliver to P.O. Box addresses, and addresses must be written in English. Please check your address carefully, as we cannot be responsible for orders sent to an incorrect address.
Returns
Changing your mind
You can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at info@truefittandhill.co.uk. You can use the model cancellation form in our Terms & Conditions, but you do not have to.
Please return the products within 14 days of telling us. You pay the return postage, so please keep proof of postage.
We will refund the price you paid, including standard delivery. We will do this within 14 days of receiving the products back, or proof that you have sent them. Refunds go to your original payment method.
For health and hygiene reasons, we cannot accept sealed toiletries and cosmetics once you have unsealed them. This includes colognes, shaving creams, skincare and hair care. It does not affect your rights if a product is faulty.
Faulty or incorrect items
If a product arrives damaged, faulty or not as described, contact us within 30 days of delivery for a full refund. After 30 days, we will repair or replace it. If that does not put it right, you can have a refund. We cover the return postage for faulty items.
These rights come from the Consumer Rights Act 2015. You have up to six years to make a claim.
Purchases elsewhere
This policy covers orders placed at www.truefittandhill.co.uk. For purchases from other outlets, please contact the outlet directly.
Returns address
Truefitt & Hill (Gentlemen's Grooming) Ltd
Unit 1, Jaycee House, 214 Purley Way, Croydon, CR0 4XG
Contact
Email: info@truefittandhill.co.uk
Telephone: +44 (0)20 3657 6716